All returns require prior permission. Customers may return most new and unopened items in their original condition within 30 days of invoice for full refund. Retail and distributor accounts must return within 90 days of invoice. Customer pays return shipping fees.

St. John's will gladly ship a replacement and reimburse return postage for defective, incorrect, or short shipped items. Return postage is reimbursed at USPS Priority Rate.

No credit is given for items damaged by the shipping agent. If a carton arrives damaged, the customer should refuse shipment. If an item is received damaged, the customer must report it immediately to the shipper. Packaging material must be retained for inspection to receive credit or replacement.

A 50% restock fee may apply when ten (10) or more items of an order are returned.